Annual Maintenance Agreement Deutsch

Long-term maintenance contracts can be entered into for sensitive components such as inverters. 4.5 Reports and audits. The customer must keep complete and accurate books and records of his use of the licensed product in order to demonstrate compliance with this agreement. In addition, SDL can verify the customer`s use of the licensed product to verify compliance with this agreement. The review is not conducted more than once a year at SDL`s expense. All audits are conducted during normal business hours and should not unreasonably affect the client`s activities. SDL schedules each test at least thirty (30) days in advance. If an audit by SDL reveals a default in the amounts that should have been paid to SDL, the client must immediately pay SDL the payments of these amounts, plus interest, calculated at a rate of 1.5% per month from the date on which the payment is due or at the highest statutory rate, at the lowest rate. If an SDL audit defaults 5% or more on the amounts that should have been paid to SDL, the customer will immediately reimburse SDL for all reasonable audit costs.

The main objective of the system is to present all relevant information, from general customer data, contacts, sales opportunities, offers, orders, invoices, claims, customer service orders, maintenance contracts, warranties, direct marketing campaigns and campaign response in a system. Another order from Norway – the new trams for bergen and the extension of the maintenance contract until 2026 For the customer of H-NGSBERG for issues arising from the use of the software, a fee is charged if this service is not covered by a maintenance contract. 11.3. Disclosure restrictions. Each party will not disclose this confidential information to third parties, with the exception of those of its employees and subcontractors who must be aware of this confidential information for the purposes of the implementation of this agreement, provided that each of these employees and subcontractors is subject to a written agreement with mandatory restrictions on the use and disclosure of at least as protected as those set out in the agreement. , and each party becomes the other party and its licensee for any violations suffered by a party or subcontractor under this agreement. That`s not the case. Each party will make every reasonable effort to preserve the confidentiality of all this confidential information in its possession or control, but by no means less than the efforts that party usually uses with respect to its own proprietary information of the same nature and meaning.

The above obligations do not prevent any of the parties from disclosing confidential information to the other party: (a) in accordance with the order or request of a court, administrative authority or other government authority, provided that the party who is required to make such disclosure informs the other party appropriately in order to challenge that injunction or request; and (b) on a confidential basis with respect to their legal or financial advisors.